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Return Refund Policy

WANDERBOX Return & Refund Policy

At WANDERBOX, we are committed to your complete satisfaction. If for any reason you are not delighted with your purchase, we offer a straightforward, hassle-free return and exchange process. This policy applies to all products purchased directly from our website or through authorized channels.

30-Day Free Returns & Exchanges

You may return or exchange any item within 30 days from the date of delivery. Returns and exchanges are absolutely free – we provide a prepaid return shipping label and do not charge any restocking fees. Please note that items must be unused, in their original packaging, and in the same condition as you received them. Products that show signs of wear, use, or damage may not be eligible.

How to Initiate a Return or Exchange

To start the process, simply contact our support team:

Include your order number, the item(s) you wish to return or exchange, and the reason for the return. Our team will respond within one business day with a prepaid return label and detailed instructions. Once we receive your return, we will process your request promptly.

Refund Processing Timeline

After your returned item is received and inspected, we will initiate the refund within 10 business days. Refunds are issued to the original payment method used at the time of purchase. Please allow additional time for your bank or credit card issuer to post the transaction to your account – this can vary from 3 to 10 business days depending on your financial institution. You will receive a confirmation email once the refund has been processed.

Exchanges

If you prefer an exchange, please indicate the replacement item and size when contacting us. We will ship the new product as soon as your return is received and processed. Exchanges are subject to product availability. If the requested item is out of stock, we will offer a full refund or store credit at your choice.

Non-Returnable Items

Certain items are not eligible for return due to hygiene or safety reasons, including opened food or beverage products, personal care items, and any item marked as final sale. If you have questions about a specific product, please reach out before making a purchase.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will arrange for a free replacement or full refund, including return shipping costs. Do not return the item without first contacting us.

Contact Information

For any questions regarding this policy or your order, please contact our customer service team:

  • Mailing Address: WANDERBOX, 701 5th Ave, Suite 500, Seattle, WA 98104
  • Email: [email protected]
  • Phone: (206) 555-0189

We are available Monday through Friday, 9:00 AM to 6:00 PM Pacific Time.

Policy Updates

WANDERBOX reserves the right to modify this return policy at any time. Changes will be posted on this page and will apply to purchases made after the effective date of the update. We encourage you to review this policy periodically.

Last updated: March 15, 2025